Reflections from International Confex 2026: what the events industry is really talking about

As a team of event professionals attending conferences and exhibitions like Confex is a deliberate commitment to staying at the forefront of our industry: absorbing new thinking, challenging our assumptions and making sure the creativity and innovation we bring to our clients is always informed by what’s happening at the cutting edge.

In a milestone year for Outsourced Events - 25 years of delivering exceptional experiences - it felt particularly fitting to be in a room full of people asking big questions about where the events industry is heading.

AI in events: A tool, not a threat - but only if we’re honest about it

The AI & Data Zone was, perhaps unsurprisingly, one of the busiest spaces on the floor. The sessions I caught weren’t selling AI as a silver bullet. Instead, speakers were asking harder questions: where does AI genuinely add value in event delivery and where does it risk stripping out the human touch that makes our industry what it is?

At Outsourced Events, we’ve always believed that relationships are at the heart of what we do - with clients, with venues, with every supplier and partner on the ground. AI can help us work smarter: better data, faster logistics, sharper personalisation. But it can’t replace the instinct that comes from 25 years of experience.

What Confex confirmed for me is that the event professionals who will thrive are those who use AI as a tool to free up time for creativity and connection - not those who let it substitute for either. On the floor, companies were showcasing exactly this kind of thinking - presenting AI-powered event management solutions covering mobile apps, virtual platforms and concierge-style attendee services, all designed to enhance the human experience rather than replace the people behind it.

Sustainability: Moving from conversation to accountability

Sustainability in events has been on the agenda for years, what felt different at Confex this year was the shift in tone: less aspiration, more action.

Speakers were sharing real frameworks, real numbers and real challenges. The inclusion and wellbeing conversation sat alongside sustainability and rightly so. The best events are those that are good for the people attending them, the people delivering them and the planet. None of those things should be an afterthought.

At OE, sustainability is something we’ve been building into our approach for a long time - but discussions at Confex showed that there is always more to do and always more to learn. But you have to start somewhere. Doing anything is better than nothing, however small. It was encouraging to see exhibitors demonstrating modular, reusable stand systems that put sustainability at the centre of the build process without compromising on impact or creativity. Stand design is evolving into something much more considered: structures that can be dismantled, stored and redeployed, rather than built once and discarded.

The bigger picture: An industry in purposeful motion

Beyond the specific theatres, what stayed with me most from Confex was a broader sense of an industry that has found its footing again. After the upheaval of recent years, the pandemic and the economic pressures - there’s a real sense of purpose returning. Events matter.

Confex 2026 reinforced the message that the future of events is human. Technology will evolve, sustainability expectations will rise and the market will continue to shift. But the core of what we do is bringing people together with intention, creativity and care and this is as valuable as it has ever been.

Industry insights from Outsourced Events 

Confex is one day in the calendar. What it reflects is a year-round reality: the events industry is evolving fast, and the agencies that will thrive are those who combine experience with curiosity. At Outsourced Events, that's exactly how we work. Whether you need a trusted partner for end-to-end event management, seamless tradeshow management, or marketing services that turn events into momentum, our team brings 25 years of hands-on expertise to every event.

The themes that dominated Confex are ones we've been writing and thinking about for some time. If any of them resonate, here are some additional articles: our piece on the power of experiential events and AI explores how technology can enhance rather than replace the human experience; we also have our guides on sustainability in events and practical tips to reduce your event's environmental impact .